When a loved one is in a nursing home, you want that person to be cared for like family. When records aren't kept or bad policies are followed, there's a risk that your loved one could be hurt like in this case.
When a premises is safe, people can enjoy visiting it without a fear of being injured. When it's not, it puts those same people at risk of serious injuries and can result in accidents. The owner of a premises should be reasonable and keep the premises maintained. Failing to do this can lead to legal problems for the owner in a case of a personal injury, since the person who was injured can claim that the owner was negligent and should be held responsible for any debts accrued because of said injuries.